Knowledgebase

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A I have issues regarding the speed of the Enigma2 plugin?
This can be caused by ipv6, to disable it go to settings and press the blue button and restart...
A Restart of your Router and Device solves 90% of Issues!
Ans: A restart of your Router and Device solves 90% of Issues! Before proceeding to troubleshoot...
A client of mine get the message no access on E2 Plugin, You need to verify?
You need to add the MAC id which is displayed on the screen of the customer on the panel in menu:...
All Channels Are Blank?
If you are using a set-top box such as MAG and have just set up your device with our service, you...
All Channels Are Blank? Or device stop and never finish loading? or device reset by itself after loading?
If you are using a set-top box such as MAG or AVOV and have just set up your device with our...
Can't Watch I Am Blocked.
Please check whether your account is used on other devices. If yes, please visit...
Channel Interruption?
 ▶ If the stream is pausing when you are watching a channel, select and open another channel,...
Does My Subscription Start To Be Active Right After I Make A Payment?
Subscription starting to be active from the moment you will receive your activation credentials...
Getting "Check playlist Nr1 URL" on SIPTV app?
Unplug your TV from the wall, as well as your router for 1 Minute, and upload your M3U file or...
Having An Issue With Some Channels
✍ Please have in mind the first and foremost that we strive to provide the highest level of...
How can i remove XtreamTV plugin?
Simply use this command on telnet  opkg remove XtreamTV
How do I change my IPTV Subscription Password?
1 - Login to Best IPTV Dashboard and click on My Services (click to go directly) 2 - Click on...
How to disable IPV6 at free, to gain throughput to IPTV
The first method is to deactivate it via your free subscriber space and can be used for a box V5...
I get the message no access in Enigma2 Plugin, there is a problem with the internet connection?
You dont have a internet connection, to solve this you can run the network test in enigma2 which...
I get the message no access on Enigma2 Plugin, there is a connection problem with the server?
Its possible that you can’t read the dns of the server, you can test it out to login on your box...
I have a lot of freezs and jerks and my application crashes, what to do?
If you have a LG Smart TV : – Remember to update the WebOs system on your TV. At the level of...
I just purchased a subscription and am getting login authentication screen / message saying STB is blocked.
There are three possible reasons why you are seeing these messages.1. We haven’t activated your...
Infomir MAG blocked devices
The MAG devices are losing the portal settings after updating the device to the latest version of...
Mag and STBEmu Buffer Settings
How to Change the Buffering Settings on the MAG Set top box and STBEmu. Changing the buffering...
Mag box adult content password?
The mag box adult content is protected via a 4 digit pin code or parental control password: 0000...
My Channels Are Not Working?
We strive to provide you with a high level of service at very discounted rates. So please keep...
Picture Showing no sound
First check the volume on both the STB and your TV. If the volume is up high on both, and you...
Poor Picture Quality
You need to check your video settings to do this Go to Settings Go to Video What is your video...
STB Emulator - Force Load Portal
Portal won't load? To force load the Portal; Press Menu (for mini menu), Profiles and select your...
STB Emulator - LOUD Volume after changing channel
It's a known issue with stb emu / Smart STB on Sony smart TV Long press ok/select button and...
STB Emulator Buffering / Looping
If you are getting Buffering and Looping on STB Emulator, try selecting a differnet Media Player...
Some Channels Are Not Working (Black Screen/Broken Voice?)
We can not promise all channels are working properly due to your Internet speed, Individual...
Some channels are broken, or keep reconnecting?
Yes, we guarantee 95% of the channels to be working at any moment. We have included as well...
Some channels only have sound without video, What should I do?
Because of decoder setting problem, some channels are only having sound without images/video,...
The channels won’t work on the SIPTV app but will work in VLC Player. Why?
If you own Tizen TVs or webOS and you have multicast streams, the HTTP to UDP function must be...
Too much buffering?
Sometimes you may experience buffering due to low internet speed or high internet traffic. Cause:...
UK Blackout / Down / VPN Required during EPL
UK ISPS have started to block all IPTV providers during the Premier League Games. This will cause...
Watching Often Buffers On Movies. Why?
At times, you might endure buffering as a result of high traffic or slow speeds on the internet....
Where can I see my Bilo IPTV Email History?
For your convenience, we provide a list of all emails we sent you, here's how to see it. 1 -...
Why I Can't Access My Account?
First, please check your network connection, reboot your router and device, and then try again....
Why My Account Is Not Working On My Mag Box Or STB EMU?
– Did you give us the correct MAC address? – Is your Internet speed at the recommended minimum—...
Why are some channels not working properly or I have no sound?
In some cases please check the media formats and codecs supported by Android. If your feed does...
Why do I have cuts in the evening on some channels despite my broadband
If you are at Free, you have probably noticed cuts and beug at night from 18h until late hours of...
My M3U Link Is Not Working?
If the link is not working, always check the link on PC using the VLC. If it works it means that...
Not Loading/Stuck on loading
When you start our app the STB says “Loading” – if it gets stuck it means it cannot connect to...
Picture Breaking Up or Pixelating
First make sure that no computer or devices are switched on as these may take up bandwidth and...
Connecting wirelessly
If you are using a Wi-Fi adaptor to connect to the internet, your Eurobox Receiver will need to...
Connection Problem
If you see at the top of the screen Connection Problem, then disconnect your TV box and also your...